Products related to Customer:
-
Dynamics 365 Customer Service Professional (NCE)
Dynamics 365 Customer Service Professional (NCE) (CFQ7TTC0LFNK:0001)
Price: 404.25 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise (NCE)
Dynamics 365 Customer Service Enterprise (NCE): Optimize your customer service In today's business world, efficient and responsive customer service is critical to success. Dynamics 365 Customer Service Enterprise (NCE) provides companies with a powerful platform to take customer service to the next level. This comprehensive solution uses AI-powered tools and integrated features to transform your service processes, increase employee productivity and maximize customer satisfaction. Advantages of Dynamics 365 Customer Service Enterprise (NCE) Efficient problem resolution: Use Copilot in Dynamics 365 to quickly diagnose and resolve issues and create customized responses for your customers. Optimized agent support: Improve your agents' workflows with features such as viewpoint analysis, automatic translations and AI-powered knowledge articles. Increased first call resolution rate: Increase the number of successfully resolved queries on first contact with AI-based routing that routes queries to the most appropriate agent. Integration and collaboration: Connect experts who have solved similar cases and enable efficient collaboration via Microsoft Teams. Self-service options for your customers Real-time issue resolution: Deploy AI-driven, conversational bots to resolve customer issues in real time. Automated interactions: Accelerate problem resolution with human-like, generative AI-powered voice responses. Increased productivity: Automate routine tasks and complex transactions to reduce your agents' workload. Community portals: Promote knowledge sharing and collaboration through personalized portals for customers and employees. Optimization of service processes Omnichannel Insights: Access a centralized dashboard that brings together AI-driven analytics and KPIs for all channels. Trend and performance analysis: Recognize new trends and identify opportunities for improvement in support processes and interactions Automation of processes: Replace manual workflows with more than 1,000 pre-built flows and custom data connectors. Predictive planning: Use forecasting reports to plan staffing needs based on seasonality and call volumes. Cost efficiency: Reduce operating costs by leveraging existing features and integrating with other business applications. Reach customers via preferred channels Scalable phone systems: Quickly set up phone systems on a Microsoft-managed platform that enables reliable customer support. Multi-channel support: Provide fast service via email, SMS, social networks or virtual assistants - wherever your customers are. Real-time translation: Communicate effectively in your customers' language thanks to integrated real-time translations. Emotion recognition and routing: Route customer inquiries to the right agent based on their emotions and needs. Comparison table Features Dynamics 365 Customer Service Dynamics 365 Customer Service Enterprise Dynamics 365 Customer Service Premium Case management ✔️ ✔️ ✔️ Knowledge management (including knowledge creation) ✔️ ✔️ ✔️ Microsoft 365 interoperability ✔️ ✔️ ✔️ Unlimited number of named users ✔️ ✔️ ✔️ Leads (creation only) ✔️ ✔️ ✔️ Microsoft Power BI ✔️ ✔️ ✔️ Microsoft Teams integration ✔️ ✔️ Copilot in Dynamics 365 Customer Service ✔️ ✔️ Embedded intelligence ✔️ ✔️ Multi-session support ✔️ ✔️ Unified routing ✔️ ✔️ Analysis and KPI reports ✔️ ✔️ Forecasting and scheduling ✔️ ✔️ Portals ✔️ ✔️ Custom applications (Microsoft Power Apps) ✔️ ✔️ Workflow automation (Microsoft Power Automate) ✔️ ✔️ Dynamics 365 Contact Center ✔️ Self-service chatbots and IVR ✔️ Live and persistent chat via messaging and social channels ✔️ Voice channel with inbound routing, call summarization and outbound calls ✔️
Price: 762.11 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Enterprise Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFDZ:0003)
Price: 160.68 £ | Shipping*: 0.00 £ -
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE)
Dynamics 365 Customer Service Professional Attach to Qualifying Dynamics 365 Base Offer (NCE) (CFQ7TTC0LFNK:0003)
Price: 162.82 £ | Shipping*: 0.00 £
-
What is better: Retail trade or wholesale and foreign trade?
The choice between retail trade and wholesale and foreign trade depends on various factors such as business goals, target market, and resources. Retail trade involves selling products directly to consumers, allowing for higher profit margins but requiring more marketing efforts. On the other hand, wholesale and foreign trade involve selling products in bulk to other businesses or overseas markets, offering lower profit margins but potentially higher sales volume. Ultimately, the better option would depend on the specific needs and objectives of the business.
-
What is better: Retail trade or Wholesale and Foreign trade?
The answer to whether retail trade or wholesale and foreign trade is better depends on various factors such as the specific business goals, target market, and resources available. Retail trade involves selling products directly to consumers, allowing for higher profit margins but also requiring more marketing and customer service efforts. On the other hand, wholesale and foreign trade involve selling products in bulk to other businesses or overseas markets, offering the potential for larger sales volumes but with lower profit margins. Ultimately, the best choice would depend on the individual business's strengths, market opportunities, and long-term objectives.
-
Do sellers have to treat every customer equally?
Sellers are generally expected to treat every customer equally in terms of providing fair and respectful service. This means not discriminating against customers based on factors such as race, gender, age, or disability. However, sellers may have different interactions with customers based on their specific needs or preferences, such as providing personalized recommendations or assistance. Ultimately, the goal is to ensure that all customers receive fair and respectful treatment.
-
What is a customer card in retail?
A customer card in retail is a loyalty program card that is issued to customers by a retailer. It is used to track and reward customer purchases and encourage repeat business. Customers typically present their card at the time of purchase to earn points or discounts, and the retailer can use the data collected from the card to personalize marketing efforts and better understand customer behavior. Customer cards are a way for retailers to build customer loyalty and increase customer retention.
Similar search terms for Customer:
-
Dynamics 365 Commerce (NCE)
Dynamics 365 Commerce (NCE) (CFQ7TTC0LH2Z:0002)
Price: 1349.96 £ | Shipping*: 0.00 £ -
Exchange Online Kiosk (NCE)
Exchange Online Kiosk (NCE) (CFQ7TTC0LH0L:0001)
Price: 18.54 £ | Shipping*: 0.00 £ -
Exchange Online (Plan 1) (NCE)
Exchange Online (Plan 1) (NCE) (CFQ7TTC0LH16:0001)
Price: 34.96 £ | Shipping*: 0.00 £ -
Dynamics 365 Commerce Recommendations (NCE)
Dynamics 365 Commerce Recommendations (NCE) (CFQ7TTC0HD42:0001)
Price: 24070.68 £ | Shipping*: 0.00 £
-
What does customer service mean in retail?
Customer service in retail refers to the assistance and support provided to customers before, during, and after their purchase. It involves helping customers find products, answering their questions, addressing any concerns or issues they may have, and ensuring their overall satisfaction with their shopping experience. Good customer service in retail is essential for building customer loyalty, increasing sales, and creating a positive reputation for the store.
-
What is the difference between online commerce and retail commerce?
Online commerce refers to the buying and selling of goods and services over the internet, while retail commerce refers to the traditional brick-and-mortar stores where customers can physically visit and make purchases. Online commerce offers the convenience of shopping from anywhere at any time, while retail commerce provides the opportunity for customers to see, touch, and try products before making a purchase. Online commerce often involves lower overhead costs and can reach a wider audience, while retail commerce provides a more personalized and immediate shopping experience.
-
Can one become wealthy through wholesale and retail trade?
Yes, one can become wealthy through wholesale and retail trade. By buying goods in bulk at a lower price and selling them at a higher price to consumers, individuals can generate significant profits. Successful wholesale and retail businesses can scale up and expand, leading to increased revenue and wealth accumulation over time. However, it requires strategic planning, market knowledge, and effective management to succeed in this competitive industry.
-
What is the difference between retail and wholesale trade?
Retail trade involves the sale of goods or services to the end consumer, typically in small quantities and at a higher price. It is the final step in the distribution chain before the product reaches the consumer. Wholesale trade, on the other hand, involves the sale of goods or services in large quantities to retailers, businesses, or other institutions at a lower price. Wholesale trade occurs before the goods reach the retail level and is often done in bulk. In summary, retail trade focuses on selling to individual consumers, while wholesale trade focuses on selling to businesses and retailers in larger quantities.
* All prices are inclusive of VAT and, if applicable, plus shipping costs. The offer information is based on the details provided by the respective shop and is updated through automated processes. Real-time updates do not occur, so deviations can occur in individual cases.